Fabio Salvi nos lleva entre bastidores de su labor en Recursos Humanos de FlixBus para mostrar que el verdadero liderazgo va mucho más allá de una competencia técnica. A través de ejemplos de su experiencia en cinco países europeos, revela cómo construir entornos laborales inclusivos y motivadores —incluso en tiempos difíciles— es la clave para liberar el potencial de los equipos y transformar las empresas.
Okay.
Here comes the doctor.Let's take a look, let's take a look.
So, what are the symptoms, and therefore the stethoscope for this, that make you understand that something is not working in a team?
Only easy questions today.It's all about the attention you give to your team.
We tend to approach all rituals and business situations as if they were linked to numbers like data, metrics, charts.
And so, if something works or doesn't work, we look at the numbers, we look at the trends, we look at the percentages and see if it works.
When it comes to managing a group,these things cannot be measured.
There isn't something that says, "Warning, alert, this group is not working." So, you have to shift your attention to what, from a psychological point of view, are called weak signals.
Subtle signs you must be able to pick up on and interpret.
Obviously, in a group of people, a diverse group, everyone has their own personality, each with their own way of contributing. Some will be outgoing,some will be shy, some will always want to raise their hands, and others you will always have to pull words from out of them.
And the first weak sign, in my opinion
Comfortable with who they are.To the person who always speaks up, you don't want to humiliate them by saying, "Look, you'd better shut up." Instead, we can improve the timing, quality, and appropriateness of their interjections. That's someone you can work on.
If someone who normally wants to talk all the time, suddenly stops,that's obviously a problem.
How do you know when something's wrong? Something that's going on internally with your team?
Usually you ask.Occam's razor: The simplest explanation is usually the one that works.
Want to know something?Ask them and see what kind of response you get.
Expecting people to naturally come to you and tell you about their issues, in most cases, unusual.
In some cases, unrealistic.But it shouldn't be seen as a disappointment or a symptom of something else.
You must reach out to people, because even discomfort is something a person may struggle to process.
You need to get there together, to ask the right questions, starting with the behavior you've observed in order to understand what that person is feeling.
Of course it's not easy, it also takes sensitivity and the ability to give space for others, to feel free to talk even about their own issues.'How are you?' This really isn't a question anymore, it has become a filler word.
You ask, 'how are you', and, especially in Milan, the answer is,99% of cases, tired.
But tired doesn't describe how you feel, it's just a physical condition.
And on top of that, being tired has become desirable from a cultural point of view.
So if you're tired, it means you do a lot of things, so it's cool to say you're tired because it means you're either working or going all out in your personal life.
I grew up in an emotionally sparse family. It was a generation that worked hard and gave me what they could through financial means. They'd buy me a scooter, sent me to university, took me on vacation. And, honestly,they've already given me more than they got from their own parents
I'm trying to do better with my daughter, but I don't know if I'll succeed.
I am fully capable.And so we must all train ourselves to be better human beings, and this would,in a way, make companies better.
However, it is not very easy to do so.Firstly, because you don't know it. People often already think they are the best version of themselves.
Second, because it is complicated.Period.If it were easy, the world would be perfect, it seems to me that we're quite far away.
